If you have a query regarding any of our products or wish to reach out, please start by exploring our online support resources.

Changing & Canceling Orders

Due to the speed at which orders are sent to our distribution center to be fulfilled, we cannot cancel or edit orders once they've been placed.

 

When Will I Receive My Order?

We appreciate your business and will work hard to get your order to you in a timely manner! Most orders will be processed and shipped within 1-2 business days. Once in the mail, most orders will be received within 3-5 business days.

You should receive an email with your tracking information once your headphones are shipped. If your tracking shows that the shipping carrier has not yet received the item, please allow 24-48 hours for the tracking details to be updated.

Package Lost or Stolen

Please confirm the shipping address on your order. Check all doors, mailboxes, and/ or ask your front desk attendant(s). If you're still unable to locate your package after 24 hours of receiving the delivery notification, please contact our Customer Happiness Team by submitting a case here .